Testimonials

We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

Send your testimonial

Dearest Anderson Funeral Service, You've touched the heart of our family and friends with your kindness during the loss of my son Andre. Thank you and thank you for the compassion, love, sympathy and dedication of your services. May God continue to bless and keep you in His care. Blessings in Christ as always.

5 stars
The Blakey Family March 07, 2024

Thank you very, very much, for your patience and kindness during this tough time. I appreciate everything.

5 stars
Ikeema McClain

Jesus, Mary, and Joseph, where should I start my review of Anderson's Funeral Services? As you may or may not know, Anderson's is known as pillar in the community. Excellence, and more specifically Black Excellence is what they where known for, however, the service my family received in relation to my grandmother's post life arrangements was abysmal and even that's not a strong enough word to accurately depict what we have endured over the past 37 days. Crystal and Joy were an absolute nightmare. I first came to know Crystal when she suddenly stopped returning my mother and uncle's phone calls. My grandmother passed on the 1st, and as the end of the month approached, we were left wondering when my grandmother would be cremated, so we could get some much-needed closure. Eventually, we got a call back and found out she had been cremated for 2 weeks. . . TWO. WEEKS! When Joy was pressed about why she could not be bothered to inform us of the cremation, she brushed us off like we were nobodies. My mother and I traveled from out of state to obtain the death certificates from Joy, and we met Crystal face to face. We were met with a woman struggling to use her iPhone. Crystal's office is in complete disarray. Between the assorted papers, complete disregard for technology, and other issues I will address below, I knew walking in this was not going to be an easy thing. While we waited for Joy (again, we're traveling from out-of-state so we arrived early) my mother asked Crystal why my grandmother's obituary was never posted on their website despite us being charged for it and her receiving all the pertinent details. Crystal informs us that she "doesn't go on the websites" people "aren't posting obituaries anymore" due to COVID and the likes. First and foremost that is a lie as her website is updated consistently and secondly, it is OUR decision as to whether or not we want the obituary made public. As our conversation continued, Crystal requested a photo of my grandmother from us. When my mother inquired why she needed a photo she told us it was so "they knew what to do when they were working on her". . . In case yawl forgot we cremated my grandmother and Crystal/Joy conveniently forgot to inform us. When my mother reminded her of this she shrugged her shoulders. When we realized talking to Crystal was only going to lead to additional frustration, we asked to sit in the waiting area until Joy arrived. As we sat, I noticed several white bags casually sitting on a credenza. I recalled seeing 2 additional white bags under Crystal's desk. The spirit told me these bags contained the remains of people's loved ones, and unfortunately Joy confirmed that upon her arrival. Joy casually pops in a few minutes before our scheduled meeting time and goes through the paper work with my mother. Once they are done she offered my grandmother's remains to my mother despite us paying for them to transport them for us and my suspicions were confirmed; each one of those white bags contained remains, and they were casually sitting around with no dignity or privacy. I was appalled. To make things worse, my family already mailed (because Crystal informed us they only take cash and checks) the payment to Anderson's via certified mail and received confirmation it was received. In short, they need to find and cash the check. It is truly their issue and not ours. Joy insisted payment had not been received and kept bothering my mother about it. Insanity! I'm completely taken aback and quite frankly traumatized by this experience. I wouldn't let Anderson Funeral Services bury my left toe nail let alone somebody I care about. The lack of professionalism, care, and empathy was absolutely disgusting. The inability to keep up with the times (because the office looks like the 70s threw up) is perplexing. Crystal, it's time to hang it up sis! If you need your loved one put away don't come up in here! One of the hardest things you can do is bury a loved one, and Crystal and Joy don't make the process any easier.

5 stars
Kandace Massenburg

Dear Joy, I just would like to say thank you, for all you've done for our Mama Dorothy and the way you treated me. I had to show my appreciation towards you, for showing much care from your heart!

5 stars
Cynthia

I want to thank you for making this process so effortless for me. Through the tears and pain you remain professional and kept me focused. Thank you for giving Mommy my tambourine! Your awesome and may God continue to give you strength.

5 stars
Ivory Sellers

The family of the late Deacon Walter Holloway, Sr., would like to thank each of you for your gifts, love, support and thoughtfulness. May God continue to bless each of you.

5 stars
The Holloways

Thank you so much for your patience and compassionate support during this difficult time for my husband and his family!

5 stars
Diane Vickers

Thank you for all your help in arranging my mom's service. It turned out so beautifully!

5 stars
Family of Marion N. Cannon

We wish to convey our heartfelt thanks and appreciation fo your professional service. You treated the entire family with care and compassion and we were able to work through this most difficult time with your support.

5 stars
The Taylors

The way your staff handled us made it feel more that we were being guided by a friend throughout the entire ordeal than a perfect stranger. You treated us with the utmost care and respect, making us feel that we were our most important customer. Some people are called on to perform their life's work and you are one well suited.

5 stars
Marvin Henderson, Jr.

Director Joy, Chet and staff was a true rock for Me & my Family very professional, humble, courtesy, and caring, and sweet a time of losing my mother…. Sincerely Thank you!!!

5 stars
Dorothy Press

Thank You to the staff of Anderson Funeral Service for the well professional job for the services of the late Ms. Caroline H. Johnson. Everything was done with love, respect, decency and order! Highly recommend for they're services!❤

5 stars
Denzel Robert Allen Byrd

Crystal, I wish to thank you and your staff for all you did for my family, during our time of sorrow. Your kindness, love and professionalism will maintain a space in my heart.

5 stars
Mrs. Alice Prilo and Family

Words can't express our gratitude towards you and your staff. We are truly blessed to have you provide the service. What you do may be for a business, however, you handed my daughter's funeral in a loving, kind and caring matter. With great respect, we thank you for your support by making a difficult situation possible. May God continue blessing your business and in all you do.

5 stars
Geraldine Nelson and Family

Dear Doris, Joy and Anderson Funeral Service, Thank you so very much for all your support and guidance. Your patience and kindness will always be remembered.

5 stars
Amy Smith

I want to thank Anderson Funeral Service for their excellent service for my husband. You made our hearts glad the way in which you handled our loved one.

5 stars
Mrs. Rosyln Gaynor

Your staff members are angels on earth! Thank you for your compassion, understanding and empathy. It is a small word to describe the gratitude I feel. I am thankful my mom's body was taken to your funeral home. "A personal touch beyond the standard service" is an understatement! God bless you.

5 stars
Carol Weremijenko

My mother looked beautiful and I was so pleased with everything. I didn't know what to expect at the inspection, but you all removed the look of sickness and restored my mom to how she looked before her health troubles. Thank you for everything!

5 stars
Lind Pack

Your guidance, professionalism and impeccible service helped to ease what was an extraordinarily hard day for me and my family.

5 stars
Matthew Johnson